FINTECH
FINTECH
Zomato – ERP, CRM & CMS for Merchants
Streamlining Merchant Operations with a Unified Platform
Streamlining Merchant Operations with a Unified Platform
700+
Clients
40K
Projects
10K+
Units sold
99K+
Designed
Summary
Summary
Summary
Zomato needed an efficient platform to onboard merchants and manage their daily operations seamlessly. The goal was to simplify inventory management, handle customer requests effectively, and optimize operational workflows while improving both merchant and customer experiences.
Zomato needed an efficient platform to onboard merchants and manage their daily operations seamlessly. The goal was to simplify inventory management, handle customer requests effectively, and optimize operational workflows while improving both merchant and customer experiences.
Challange
Challange
Challange
Onboarding new merchants was slow and inconsistent, while inventory and customer requests were largely managed manually, causing inefficiencies. Additionally, merchants lacked a centralized system to oversee operations, which made scaling and maintaining consistent service standards challenging.
Onboarding new merchants was slow and inconsistent, while inventory and customer requests were largely managed manually, causing inefficiencies. Additionally, merchants lacked a centralized system to oversee operations, which made scaling and maintaining consistent service standards challenging.
Solution
Solution
Solution
To address these challenges, we developed a comprehensive ERP, CRM, and CMS tailored specifically for Zomato merchants. The platform enabled seamless merchant onboarding, efficient inventory management, and integrated tools to manage customer requests and day-to-day operations within a single, unified system.
To address these challenges, we developed a comprehensive ERP, CRM, and CMS tailored specifically for Zomato merchants. The platform enabled seamless merchant onboarding, efficient inventory management, and integrated tools to manage customer requests and day-to-day operations within a single, unified system.
To address these challenges, we developed a comprehensive ERP, CRM, and CMS tailored specifically for Zomato merchants. The platform enabled seamless merchant onboarding, efficient inventory management, and integrated tools to manage customer requests and day-to-day operations within a single, unified system.
Results & Impact
Results & Impact
Results & Impact
The solution streamlined merchant onboarding, significantly reducing setup time, while improving operational efficiency across the platform. Merchants were able to manage their inventories and customer interactions more effectively, leading to better service and higher satisfaction levels.
The solution streamlined merchant onboarding, significantly reducing setup time, while improving operational efficiency across the platform. Merchants were able to manage their inventories and customer interactions more effectively, leading to better service and higher satisfaction levels.
Conclusion
Conclusion
Conclusion
By providing a centralized and scalable platform, Zomato was able to optimize merchant operations and improve overall business outcomes. This case highlights how an integrated system can transform operational efficiency and enhance the merchant experience in the FoodTech sector.
By providing a centralized and scalable platform, Zomato was able to optimize merchant operations and improve overall business outcomes. This case highlights how an integrated system can transform operational efficiency and enhance the merchant experience in the FoodTech sector.
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